Last Modified February 12th 2019
Important Notice for EU Customers: Are you subject to European Economic Area (EEA) regualtions? Click here to learn how we are complying with the General Data Protection Regulation (GDPR) and what we can do to help you comply.
This policy is intended to help you understand:
What information we collect about you
We collect information about you when you provide it to us, when you use our Services, and when other sources provide it to us, as further described below.
Information you provide to us We collect information about you when you input it into the Services or otherwise provide it directly to us.
How we use information we collect
How we use the information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you.
To provide the Services and personalize your experience: We use information about you to provide the Services to you, including to process transactions with you, authenticate you when you log in, provide customer support, and operate and maintain the Services. For example, we use your organisation name and logo you provide in your account to identify you to other Service users. For research and development: We are always looking for ways to make our Services smarter, faster, secure, integrated, and useful to you. We use collective learnings about how people use our Services and feedback provided directly to us to troubleshoot and to identify trends, usage, activity patterns and areas for integration and improvement of the Services. In some cases, we apply these learnings across our Services to improve and develop similar features or to better integrate the services you use. We also test and analyze certain new features with some users before rolling the feature out to all users.
How we share information we collect
We share information we collect about you in the ways discussed below, but we are not in the business of selling information about you to advertisers or other third parties.
Sharing with other Service users When you use the Services, we share certain information about you with other Service users.
How we store and secure information we collect
Information storage and security We use a data hosting service provided by Google in the United States, Europe, Asia and Australia to host the information we collect, and we use industry standard technical measures to secure your data.While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. How long we keep information How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible. Account information: We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, and to support business operations. Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Services, not to specifically analyze personal characteristics about your organisation, or your users. Managed accounts: If the Services are made available to you through an organization (e.g., your employer), we retain your information as long as required by the administrator of your account.
How to access and control your information
You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations.
Your choices: You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format. Below, we describe the tools and processes for making these requests. You can exercise some of the choices by logging into the Services and using settings available within the Services or your account. Where the Services are administered for you by an administrator (see “Notice to End Users” below), you may need to contact your administrator to assist with your requests first. For all other requests, you may contact us as provided in the Contact Us section below to request assistance.
How we transfer information we collect internationally
We collect information globally and primarily store that information using our data hosting services in the United States, Europe, Asia and Australia. We transfer, process and store your information outside of your country of residence, to wherever we or our third-party service providers operate for the purpose of providing you the Services. We only transfer your information where we have policies and contracts in place with our service providers. A list of sub-processors is provided below.
International transfers within the Services: To facilitate our global operations, we transfer information to international locations and allow access to that information from countries in which the we have operations for the purposes described in this policy. These countries may not have equivalent privacy and data protection laws to the laws of many of the countries where our customers and users are based.
List of Sub-Processors
The following is a list of third party service providers that store and process data on behalf of Wyzed in order to provide the Services.
|Third Party Sub-Processor||Purpose||Entity Country||Website|
|Google Cloud Platform||Data Hosting||USA||https://cloud.google.com|
|Sendgrid||Email Service Provider||USA||https://sendgrid.com|
|Mailchimp||Email Service Provider||USA||https://mailchimp.com|
Other important privacy information