NDIS Staff Onboarding and Induction Software
Wyzed is the online induction platform for NDIS and disability support providers in Australia. Add an employee and assign their role, and Wyzed onboards them, trains them for that role and keeps them 100% compliant, without you having to do anything. One SMS, one tap, no app to download.
Providers already running NDIS training on Wyzed
Wyzed platform data, measured across active provider accounts, September 2026. How these figures are measured
In short
Onboarding an NDIS support worker means clearing them to work, not just enrolling them in a course: an NDIS Worker Screening Check for risk-assessed roles, the mandatory NDIS Worker Orientation Module, and your own induction covering the policies, sites and participants they will actually support. Wyzed is the online induction platform and onboarding software that automates the training and record-keeping half.
Wyzed is an Australian NDIS staff training and compliance platform built for that job. Role-based assignment, site and participant training, licence tracking, reminders, renewals and audit-ready records. It runs in a phone browser, and it can be triggered from the systems you already use.
One SMS, one tap. A new worker gets a text message and lands straight in their training. No app to download, no account to create
The role does the work. Assign a role and the courses, tags and licence requirements all apply at once
Nobody works before they are trained. Gate a house or a participant behind the training for it
Free for your whole team. Unlimited staff, all 94 modules, no credit card
What has to happen before a new support worker can work with a participant
A new support worker is ready when four things are true, and only one of them is a training course. For a registered provider that means a cleared NDIS Worker Screening Check for risk-assessed roles, the mandatory NDIS Worker Orientation Module, your own induction, and training specific to the site and the participant they will support.
1. A cleared NDIS Worker Screening Check, if the role is risk-assessed or a key personnel role. This one takes the longest and it is outside your control.
2. The mandatory NDIS Worker Orientation Module, if you are a registered provider.
3. Your own induction: your policies, your incident and complaints process, your emergency procedures.
4. Anything specific to where they work and who they support: the site, the house, the participant's behaviour support plan.
The provider's own induction, and the site and participant training, are where providers lose time and where an auditor looks hardest. There is no legislated template for either, which is exactly why they get done inconsistently.
That is the half Wyzed runs. All four sit on one worker record: the screening check and its expiry date, the orientation module, your induction, and the site and participant training, assigned off the person's role the moment you add them. It is one part of the wider NDIS staff training and compliance system, built for the first thirty days of a worker's time with you.
Source: NDIS Practice Standards, Human Resource Management, and the Quality Indicators under it
What training do NDIS support workers need before working with participants?
For a registered provider, two things are mandatory: the NDIS Worker Orientation Module “Quality, Safety and You”, and an NDIS Worker Screening Check for anyone in a risk-assessed or key personnel role. The NDIS Code of Conduct binds everyone in the sector, registered or not. Everything else is set by the supports you deliver.
Mandatory. The NDIS Quality and Safeguards Commission's own wording on the orientation module is that it is “useful for all workers, and mandatory for staff of registered NDIS providers”.
Binding on everyone, registered or not. Compliance with the NDIS Code of Conduct is a civil penalty provision, which makes it the one obligation with real teeth attached. It applies to providers and to the people they engage, whatever their registration status.
Not mandatory, and widely misunderstood. The Commission also publishes a set called “New worker: NDIS induction modules”, eight modules for people new to the sector. These are a different resource from the orientation module and they are not mandatory. The two get conflated constantly, including by training vendors.
Everything else is required by the nature of the supports you deliver, not by a single list. Manual handling, medication, infection control, positive behaviour support and high intensity supports all sit in that category. A provider delivering high intensity daily personal activities has obligations a provider delivering community access does not.
Which is the awkward part, because the list is different for every role you hire. Wyzed ships 94 NDIS modules covering the mandatory set and the role-specific ones, and you decide once what each role needs. After that every support worker, team leader or allied health hire you add gets their own list without anyone building it again.
Source: NDIS Code of Conduct Rules 2018, and the Commission's worker training modules
Where the NDIS induction requirement actually comes from
Knowing where the NDIS induction requirement is actually written matters for an audit, because most articles cite the wrong document.
The words “induction” and “orientation” do not appear anywhere in the NDIS (Provider Registration and Practice Standards) Rules 2018. The Rules state the outcome, which is that each participant's support needs are met by workers who are competent in their role, and stop there.
The auditable requirement lives one level down, in the NDIS (Quality Indicators for NDIS Practice Standards) Guidelines 2018. Section 17(3), under Human Resource Management in the Core module, is the sentence an auditor works from:
“An orientation and induction process is in place that is completed by workers including completion of the mandatory NDIS worker orientation program.”
Providers assessed under the Verification pathway get the same orientation and induction requirement in shorter form at section 74(2). So it applies to registered providers on both pathways, large and small.
So you must be able to show two things: that an induction process exists, and that your workers completed it. Beyond the orientation module, nothing about its content or length is prescribed, which means the evidence you keep is the only thing that demonstrates it happened.
Which is really a records problem wearing a training costume. Wyzed keeps the process and the proof in the same place: what each role must complete, who completed it, on what date, and the certificate behind it, exportable per person or across the whole workforce.
Source: Quality Indicators for NDIS Practice Standards Guidelines 2018, s.17(3) and s.74(2)
Is the NDIS Worker Orientation Module enough on its own?
No, and it is not designed to be. The free NDIS Worker Orientation Module explains a worker's obligations under the NDIS Code of Conduct and issues them a certificate. It does not cover your policies, the participant, the site, role-specific competence, or give you a workforce-level record of who has completed it.
The module is free, it is produced by the NDIS Quality and Safeguards Commission, and every registered provider's staff should complete it. Use it. It is genuinely good.
It cannot teach a worker a specific behaviour support plan, or a particular house's emergency procedures, or your incident and complaints process, because it was never written for your service. Nor does it cover role-specific competence like medication, manual handling or high intensity supports.
The gap that bites hardest is the record. The certificate lives in the worker's own portal account, and there is no employer dashboard showing who in your team has completed it.
At five staff you can chase those certificates by email. At fifty you cannot, and at an audit you need the whole workforce in one view.
We do not sell you a replacement for the orientation module. It is free and it is the regulator's. What Wyzed does is everything the module deliberately leaves to you: your policies and handbook as modules workers sign off on, the behaviour support plan for the participant they are about to support, the procedures for the house they are about to work in, and one dashboard showing where every worker is up to.
Source: NDIS Quality and Safeguards Commission, worker training modules
The orientation module and the Commission’s separate eight-module “New worker: NDIS induction modules” series are different resources. Only the orientation module is mandatory for staff of registered providers.
How long does it take to onboard a new NDIS support worker?
The training is not the bottleneck, the screening check is. Once a worker is in Wyzed they are training within minutes, and hundreds of workers can be sent their training in one action. Getting your whole account live, including migrating every past completion from your old system, takes under 24 hours and you do none of it.
An NDIS Worker Screening Check is issued by your state or territory screening unit, and processing time varies by jurisdiction. Some states allow a worker to begin while their application is pending, but only if you hold a written risk management plan and the worker is supervised at all times by someone who already holds a clearance. That allowance is not universal, so check your own state's rules before you roster anyone.
To onboard a new NDIS support worker quickly, add them to Wyzed with their role attached. That one action assigns their required courses, applies their compliance tags and sends their login invite by text message in a single step. They tap the link once and start training on their phone, with no app to install.
Getting your whole account live is a different job, and we do that one. We load your employees, your handbooks, your policies and your behaviour support plans. If you are moving from another system we bring your learners and your modules across, and we map every past completion, so your team logs in already up to date and nobody repeats training they have already done.
The launch itself takes about five minutes. We do it for you and hand you the keys.
Source: NDIS worker screening, requirements for registered providers
How do you make sure workers complete their training before starting with clients?
Make the training a precondition of the work, not a task alongside it. Assign it by role, so every support worker gets what that role requires. Assign it by site, so nobody works at a house until its procedures are done. Assign it by participant, so nobody supports someone until their behaviour support plan is completed. In Wyzed the worker cannot be marked ready until all three are done.
Making sure a worker has completed their training before they support a participant is what separates a course library from an onboarding system. Many training platforms answer it with a reporting screen rather than a mechanism.
The fix is to make the training a precondition of the work rather than a task alongside it.
By role. Set what a support worker must complete, and every support worker you add gets exactly that, automatically.
By site. Turn a particular house's procedures into its own module. Nobody works at that house until it is done.
By participant. Load a participant's behaviour support plan as a module with its supporting training attached. Nobody supports that participant until they have completed it.
Participant-specific training is the highest-value of the three ways to gate training, by role, by site or by participant, and the least common. A behaviour support plan sitting in a shared drive is not evidence that the worker supporting that participant has read it. The same plan as a completed module, dated, per worker, is.
In Wyzed the house procedures and the behaviour support plan are built as modules like any other, assigned by role, by tag or by sign-up link, and the worker cannot be marked ready until they are done. Providers running supported accommodation use the same mechanism per house, on top of the competency rules that apply to SIL workers.
Where a free module, generic induction software and an NDIS system differ
Generic induction software is built for contractor and site safety inductions. It handles a sign-in and a safety briefing well and is not designed around the NDIS Practice Standards. NDIS rostering and CRM platforms manage shifts, budgets and invoicing, with training as a checkbox. Neither is a bad product, and neither was built for NDIS onboarding and compliance. If you are weighing up a dedicated induction tool, the head-to-head with iinduct goes through that choice in detail.
How this comparison was made. Each column is assessed on five criteria. Whether the NDIS Code of Conduct is covered, whether training is assigned by role, whether completion is recorded with a date and a certificate, whether licence and screening expiry is tracked, and whether the evidence can be produced as a report. Categories are assessed as a category rather than as any one product, and individual tools within a category may differ. The free module is assessed from the NDIS Commission's own course listing. The other two columns are assessed from publicly available product documentation. Last checked 16 September 2026.
| Free Orientation Module | Generic induction software | NDIS rostering or CRM | Wyzed | |
|---|---|---|---|---|
| Covers the NDIS Code of Conduct | Yes | No | No | Yes |
| Your own policies and procedures | No | Yes | Sometimes | Yes |
| Participant-specific training and BSPs | No | No | No | Yes |
| NDIS-specific module library | n/a | No | No | 94 video modules |
| You can edit the modules | No | No | n/a | Yes |
| Policy sign-off, version stamped | No | Sometimes | No | Yes |
| Workforce-level completion records | No | Yes | Partly | Yes |
| Licence and screening expiry alerts | No | Sometimes | Sometimes | Yes |
| Automatic renewals | No | Sometimes | No | Yes |
| Connects to your HR or rostering system | No | Rarely | Own system only | Yes, open API and MCP |
Comparison based on the publicly listed features of category-representative products, current at 14 September 2026.
How Wyzed runs onboarding
You add an employee and assign their role. From there the system onboards them, trains them for that role, keeps them compliant for as long as they work for you, and builds your audit-ready reports, without you having to do anything.
The role is the mechanism. A profile holds the courses, tags and licence requirements for a role. Give a new worker the support worker profile and their enrolments, tags and licence requirements all apply at once. You set the rules for what each role, team, site or participant requires, and every worker you add after that gets exactly what they need.
Onboarding can start in your system, not ours. Wyzed has a free open API, an MCP server and single sign-on. A worker added in your HR, payroll or rostering system flows straight into Wyzed, onboarded and assigned their training, with nobody logging in to make it happen. Home Caring runs this across roughly 2,000 staff, and Allara Support Services runs it from Employment Hero. Connecting a new system is usually about half an hour of work, not a project, and we do it for you. It works in both directions, so your rostering system can know a worker is cleared before anyone puts them on a shift.
The chasing runs itself. Reminders go out by SMS, email and in the app, and you choose which. Due dates chase before and after the date, and licence and qualification expiry alerts reach the worker and the admin well before anything lapses. Admins get a summary of who is falling behind, daily or weekly.
Renewals recur. Set a course to renew every 365 days from completion, or on a fixed date, and it runs for as long as that person works for you.
Onboarding runs the same at any size. Onboarding one new support worker and onboarding an entire incoming workforce are the same amount of work for you, because the workload does not grow with the headcount. Home Caring runs around 2,000 staff on Wyzed this way, end to end, without touching a person.
Policies are signed off, not just read. A worker acknowledges a policy or procedure and it is time and date stamped against their name, against the exact version they were shown. When you update the document you send it out again and see who has signed the new one.
The records come out the other end. Course completion, progress, compliance and alert reports, per person or across the whole workforce, filtered by team, role, site or location, exportable to CSV, Excel or PDF, with certificates attached.
Bring your own induction content. Upload your handbook, policies, procedures, welcome video, behaviour support plans or a SCORM package, and build your own quizzes. You can also edit our modules, which most platforms will not let you do, because their library is locked.
The library is 94 NDIS modules and every one of them is video based, produced by us rather than licensed in. They are developed by experts, mapped to the NDIS Practice Standards, aligned with the Workforce Capability Framework, and reviewed by an approved NDIS quality auditor before release. Providers have reported more than 900 audits completed while using Wyzed, with no non-conformities related to training reported back to us. That is a customer-reported figure, not an independently verified one.
Onboarding support workers in the field, on their phone
Wyzed is a mobile-friendly online induction platform for NDIS support workers in the field, and it works on any phone with no app to download. Most support workers will never open a laptop to do their training, so Wyzed is built for the phone first.
A new worker gets a text message, taps it once, and lands straight in their training. No app to download, no account to create, no password to remember before they can start. Every extra step between the message and the first module is where completion rates fall, which is why one tap matters more here than almost anywhere else.
Everything works in the phone browser: video with subtitles, documents, quizzes, SCORM packages, signing off a policy, marking a topic complete and downloading a certificate. Workers can upload a photo of their own first aid certificate or driver's licence straight from their phone, on any licence field you have opened to them.
We are not an app, and that is the point. There is nothing to install, nothing to update, and nothing standing between a worker and the link you just sent them.
What Wyzed does not do
Worth saying plainly, because you should hear it from us rather than find out later.
Training streams, so it needs a signal. There is no offline mode. If your workers routinely train where there is no coverage, you should know that before you choose us.
We do not issue worker screening. We track the clearance, hold the evidence and alert you well before it expires. Issuing it is your state or territory screening unit, and their timing is not ours to promise.
We are not a rostering or payroll system. We connect to yours rather than replacing it.
What an NDIS auditor asks for on worker induction
For the worker training portion of an audit the evidence is straightforward: a record that an induction process exists, and records showing which workers completed what, and when.
One clarification worth having. Worker screening records carry an explicit seven-year retention requirement. For training and induction records specifically, no retention period is legislated. The requirement is simply that the records are maintained. Many providers apply seven years by analogy, which is sensible practice rather than a legal obligation, and we would rather tell you that than repeat a rule that does not exist.
Wyzed keeps them either way. Every completion, certificate, licence and expiry date stays on the worker record for as long as you hold the account, including for people who have left, so the induction you ran three years ago is still evidence today.
Source: NDIS worker screening, requirements for registered providers
Get free access for your entire company now
Unlimited staff. Unlimited access to all 94 modules. We launch it in your company for you, and there is no credit card.
If you want to stay past your free access there is an optional subscription. It is only ever optional.
Providers already onboarding on Wyzed
Named providers running their staff onboarding and compliance on Wyzed include Home Caring (around 2,000 staff), Allara Support Services, Tender Loving Care, MultiCap, Maple Services, Siblings Care, Disability Connect Victoria, Accord Care and Care Agency Service.
Jarryd Langford, CEO
“Wyzed is so good. We’ve tried a ton of training systems and nothing comes close to Wyzed. Wyzed makes it so fast and easy to onboard and train new employees, and then generates our NDIS Audit reports for us.”
Chris Lynch, Learning, Development and Culture Coordinator
“I’ve tried a lot of different training systems in my 20-year career but nothing even comes close to how fast and easy Wyzed is for the staff to use and how easy it is for the admins. The whole team has embraced it and we had 100% compliance across 200 employees, which I’ve never seen before in any system ever.”
Compliance reached
100% across 200 employees
William Apps, Director
“I used to use eTrainU, but my staff found it hard to use and so did my admin team, so we were paying for it and barely using it. With Wyzed it is so easy. My team get an SMS whenever training is due and just click it to do the training on their phones.”
Free access for your whole team
You can roll Wyzed out across your entire team for free. Unlimited staff, all 94 modules, unlimited training, and certificates that count towards your compliance records. No credit card and no obligation.
We load your employees, your policies and your past completions for you, so there is nothing for you to do. If you continue after that, pricing is simple and per user, with every module, every feature and every future update included, and nothing gated behind a higher tier.
What this page does not cover
Being straight about the edges is more useful than pretending there are none.
Ongoing compliance after the first month. Refresher cycles, expiring licences and the chasing that goes with them are a different job from getting someone started, and they are covered separately.
Preparing for an audit. This page covers the induction evidence an auditor asks for. Readiness across the whole set of Practice Standards is its own subject.
NDIS worker screening itself. Applications go through your state or territory screening unit. We track the clearance and its expiry, we do not issue it.
Wyzed is an independent software provider. It is not endorsed by, affiliated with, or accredited by the NDIS Quality and Safeguards Commission.
This page describes what the rules require and how Wyzed works. It is not legal advice, and your own obligations depend on your registration groups, the supports you deliver and the states you operate in.
About the author
Aaron Price, Founder of Wyzed
Aaron is the founder of Wyzed, the NDIS staff training and compliance system. Over the past decade he has personally run more than 300 LMS implementations, first in other industries and now across NDIS providers, and has sat on the provider side of the audits this page describes. He built Wyzed to be the easiest training system NDIS support workers will actually use.
Connect with Aaron on LinkedIn.
How this page is maintained
Every regulatory statement is checked against the NDIS Quality and Safeguards Commission's own published pages and carries a visible link to the most specific source.
Reviewed on publication and re-checked whenever the Commission updates the Practice Standards, the audit process or the registration rules. Platform figures are restated from Wyzed system data with the month they were measured.
Sources and methodology
Every regulatory claim on this page carries a link to the primary source it came from. Where a figure is ours rather than the regulator's, this is how it was measured.
Primary sources. NDIS (Quality Indicators for NDIS Practice Standards) Guidelines 2018, for the induction and orientation requirement at s.17(3) Core and s.74(2) Verification. NDIS (Provider Registration and Practice Standards) Rules 2018, for the Human Resource Management outcome. NDIS (Code of Conduct) Rules 2018, for the seven obligations and the civil penalty provision. NDIS Quality and Safeguards Commission worker training modules, for the orientation module and its mandatory scope. NDIS worker screening for registered providers, for risk-assessed roles, the seven-year record rule and working while an application is pending.
94 NDIS modules, counted from the Wyzed library and current at 14 September 2026. Every module is video based and produced by Wyzed.
350+ NDIS providers and 18,000+ support workers trained, counted from active Wyzed accounts at 14 September 2026. 95%+ average training compliance rate is the average completion rate against assigned training across those accounts, so it measures training actually assigned in Wyzed rather than a provider's total obligations.
900+ audits with no training-related non-conformities, reported to us by customers. This is a track record customers have described to us, it has not been independently verified by Wyzed, and it is not a guarantee about any future audit outcome.
Named providers are customers who have agreed to be named. Staff numbers are approximate and current at 14 September 2026.
Onboarding times. “Minutes” describes creating workers and sending their training. “Under 24 hours” describes a full account launch and migration, including mapping past completions from a previous system.
Go deeper into the system
Frequently asked questions
Do our workers still need to complete the free NDIS Worker Orientation Module?
Yes, if you are a registered provider. It is mandatory and free. Wyzed does not replace it. We cover the induction, policy, site and participant training it leaves to you, in one place.
What training is mandatory before an NDIS support worker starts?
For registered providers: the NDIS Worker Orientation Module, and an NDIS Worker Screening Check for risk-assessed and key personnel roles. The NDIS Code of Conduct binds everyone in the sector, registered or not.
Where does the NDIS induction requirement come from?
The Quality Indicators for NDIS Practice Standards Guidelines 2018, section 17(3) for Core and section 74(2) for Verification. It is not in the Practice Standards Rules themselves, which is a common misattribution.
How long does it take to onboard a new NDIS support worker?
The training half takes minutes, and hundreds of workers can be started in one action. The NDIS Worker Screening Check is the long pole, and its timing depends on your state or territory unit.
Can a worker start before their NDIS Worker Screening Check clears?
Yes, in some states and territories, with a written risk management plan and supervision at all times by a cleared worker. It is not allowed everywhere, so check your own jurisdiction.
Can we upload our own induction, policies and handbook?
Yes. Documents, video, presentations, quizzes and SCORM packages. You can also edit our modules, and update one and push it to everyone at once.
Can workers sign off on policies and procedures?
Yes. A worker acknowledges the policy and it is time and date stamped against their name, against the exact version they were shown. Update the document and you can see who has signed the new one.
Can we require workers to pass before it counts as complete?
Yes. Set a pass mark for a whole course or require every topic to be passed, on the courses where it matters.
Can training be tied to a particular house or participant?
Yes. Build the site procedures or the behaviour support plan as a module and assign it, so nobody works at that house or supports that participant before completing it.
Do support workers need to download an app?
No. They get a text message with a link and train in their phone browser. There is nothing to install and no account to create.
Does Wyzed work on mobile?
Yes. Wyzed is built for the phone first. Video with subtitles, documents, quizzes, SCORM, policy sign-off and certificates all work in a mobile browser.
Does Wyzed work offline?
No. Training streams, so it needs a signal. There is no offline mode.
Can workers upload their own licences and certificates?
Yes, from their phone, on any licence field you have opened to them.
Does Wyzed track NDIS worker screening and first aid expiry?
Yes. Licences and qualifications are tracked with expiry dates, and alerts reach the worker and the admin well before anything lapses.
Can Wyzed be triggered from our HR or rostering system?
Yes, through our free open API and MCP server. Home Caring runs this across roughly 2,000 staff and Allara Support Services runs it from Employment Hero. Connecting a new system usually takes about half an hour.
What reports do we get for an NDIS audit?
Course completion, progress, compliance and alert reports, filtered by team, role, site or location, exportable to CSV, Excel or PDF, with certificates attached.
How is Wyzed different from generic induction software?
Generic induction software is built for contractor and site safety inductions, not the NDIS Practice Standards. Wyzed ships 94 NDIS video modules, tracks the licences the NDIS requires, and produces the records an auditor asks for.
How long does it take to switch to Wyzed from another system?
Under 24 hours, and you do none of it. We load your employees, policies and behaviour support plans, bring your modules across, and map every past completion so nobody repeats training.
Give your team the easiest NDIS training there is
Wyzed Pty Ltd, Suite 103, 95-109 Crown Street, 2500 Wollongong, Australia.
© 2026 Wyzed Pty Ltd.